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This month the number of MS NOW customer service requests is much higher than usual.
MS NOW

MS NOW

www.ms.now
What is your customer experience with MS NOW?

MS NOW Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

2.6 star rating based on 31 MS NOW reviews. Overall sentiment is mixed to neutral with many satisfied about coverage but frequent criticism of service and formatting.

Key Takeaways for Future Customers

  • Coverage praised for event reporting and reporters; consider for news depth.
  • Expect frequent commercials and repetitive segments affecting viewing experience.
  • Customer service and contact options are often reported as unresponsive.

Negative Feedback / Risk Areas

  • Many customer complaints about inability to leave voicemail and being hung up on.
  • Frequent commercials, signal breaks, and programming repetition cited as major issues.
  • Concerns about subscription access and help reaching support.

Positive Feedback

Reviewers value factual news and strong event coverage; reporters and some anchors receive praise.

View full overview ›

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Justine Zro
map-marker Los Angeles, California

Comolaint

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Tired if the Gopher Golf commercials. I mean 5/6 times an hour?

I know that is part of the holdings of the company but it is annoying.

If I could I would make tiny Gopher Grenades just like in Caddyshack!

User's recommendation: Great news. *** channel.

View full review
Chrys H Tnk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumberland Center, Maine

Platner coverage

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AI Highlights
  • - Reporters were seen as slanted.
  • - The candidate could not admit fault; litigation possible; MeToo conflation is not accurate.

Last week when Platner announced he was leaving the race, the three women who covered the event were so slanted in their perspectives that I found it reprehensible—and I'm a woman who had doubts about Platner in the first place. He could not—as they demanded he should have—admitted wrong.

There will probably be litigation. How could he? More important, even though I was thrilled with the Me Too results and follow the Epstein cases, conflating what went on with Platner with such atrocities is not accurate. Did he lie?

Perhaps. Did she lie? Perhaps. Should he have dropped out?

Yes. That does not give you or any other group the right to try him on the air.

Pros:
  • Usually fair and balanced
Cons:
  • Commentators should recuse themselves when they are impartial

User's recommendation: Watch all media carefully...critically

View full review
Anonymous
map-marker New Orleans, Louisiana

Want to comment on looks like a guest you are trying to promote more and more

AI Highlights
  • - The hosts call out fakers and liars and share facts.
  • - The reviewer accuses the guest of deception and not voting for a candidate.

I am a loyal listener to Raquel and Lawrence. Of course they give FACTS and knowledge.

They both call out fakers and liars along with those that think they are getting wrong information to viewers.

Eddie Glaude is a LIAR in every sense of the words and fake sensitive that he is now trying to display that he is so concerned about democracy.

This fake man boldly say he had Joes morning viewers he could not vote for Hillary Clinton. Seriously he knew that he was going to sway others to not vote or vote for the person that occupies the office now. Then on top of that he and Joe had the fake mans son to come on the show the following week and state exactly what his father said, he could not vote for Hillary Clinton. Look how many people listen and were weak and had no understanding of how this works on so many levels.

Eddie is getting an unbelievable rode on MS for the past ten years.

Nicole for started promoting him and she plays on innocence of trying to support a so called fake insincere person and their fake cause.

Someone in your MS meetings should stop the allowance of Eddie Glaude.

The unbelievable crying and hurt he fills that is being done to the country is sickening to watch.

I have loved listening to Raquel and Lawrence throughout the years of 2007 to now. But last week to see the fake on Lawrence ODONNELL and week prior Raquel Maddox was hurtful to see.

Please stop his fake interviews being able to influence and make money he is no better the the low life that occupies the presidency now.

User's recommendation: I have have numerous discussions about this with friends and families.

View full review
1 comment
Safina Pxv

they are

Alfred J Ayb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tip on platner

I have info on the platner story. I dont know how to contact you. I would like to speak to a live person in the news department.

View full review
Chrys H Tnk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumberland Center, Maine

Platner coverage

I follow msnow, but I think journalists have no right determining Platners guilt. If things are now so above board because we now believe women, why is Brett Kavanaugh sitting on the Supreme Court?

He had a hearing. Why didnt they come forward while there was still time to have a real hearingnot one on TV

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Jerry O Jfz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Customer service hung up on me when I was just trying to get information

Rude customer service. I recently got a Roku for my TV.

I was just trying to find out why MS NOW won't play. I get a message to contact your internet provider.

Pros:
  • News folks

Preferred solution: The ability to watch MS NOW.

View full review
Joey N Wmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Lack of coverage on current events

AI Highlights
  • - App/site failed; options couldn't be heard.
  • - Deleted the app.
  • - Criticizes staff, coverage; cites bias against women; claims a reporter lied.

Unable to hear options, unable to voice concerns as site did not work. Effective immediately, you are on the same level as CBS with me.

Deleting app from phone. Your hosts all suck and you do not follow the news. And so you know, we can tell the difference between women of color. You Joy Reid replacement is lacking.

And I live in Minneapolis and the man you sent here to cover George Floyd lied on cameramaking it appear worse than it was. Hoping your network fails.

Pros:
  • Sensational journalism

Preferred solution: Apology

User's recommendation: Avoid. Not a news organization.

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Pamela C Wxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southbridge, Massachusetts

Extremely poor caliber of theWeekend PrimeTIME.

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AI Highlights
  • - The weekend primetime show is deplorable and annoying.
  • - Hosts read from scripts; not journalists.
  • - Eye-tracking claim; engagement seems lacking.

Your current weekend primetime show is still deplorable...I have really tried and tried to watch, but get so annoyed every time. The program is SO SO staged..your hosts are not journalists who really know the issues...they are simply great readers of prewritten scripts on TV prompters or papers on the desk in front of them...Do you know not know we can track their eye movement across the texts?

They are not talking to the viewer... The hosts, now entirely female, just rail and pout and nod and yell at the viewers. It's insulting.

Where are the thinkers who can engage in real conversations...Thank whomever for guests like [PERSON_NAME] who can make thoughtful important contributions. Perhaps your weekend hosts might benefit from spending some time watching other programs on your weekday schedule for pointers and examples of really thoughtful, professional, and informative presentations and conversations.

Loss:
$1
Pros:
  • Quality of weekday programing
Cons:
  • Dismail quality of weekend programing

Preferred solution: A response from MSNOW

User's recommendation: Watch MSNOW on Weekdays/Nights.

View full review
2 comments
Guest

lie a few other "networks" they are activist and pushing a agenda

SHANMUGA V Uvd

Worst service, even customar care person also not supported. Telling foolish thing.

View more comments (1)
Louis G Gmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Msnow is terrible

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anchors x. shows x too many commercials x same news same commercials over and over x *** gone and so am i now watching cnn. goodbye now.

User's recommendation: Watch CNN

View full review
Brent B Wmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lindale, Texas

Trying to find out if this is worth doing a story on..?

AI Highlights
  • - Spent ~75 hours on AT&T calls over a bungled promotion.
  • - Encountered 'ELBA' AI in escalation; may be learning, and user doubts it is a real person.
Original review updated Mar 29, 2026

I think AT&T is Using AI in its escalation dept. I believe there may be a story about the behavior of an AI learning model or a real person.

I have been with AT&T for 20 years and Alltel before with the same number of which AT&T bought out. There has been fraud which I have caught them doing and they lied so what I agreed to has turned into a situation a few years later where I have had to be on the phone with them for around 75 hours trying to solve a promotion they bungled. At around 50 hours I was on the phone all day (I believe March 9th) starting at 8:00 AM and at around 10 1/2 hours in that day I was sent to the escalation department. Within about thirty seconds I asked If this was a person to which it said yes and I though well corporations are considered an individual so I asked are you a human.

It paused and then like prompted it said yes I am. Her name was ELBA. She/IT went from sweet to screaming and back and forth for almost an hour. I never lost my cool the entire day.

After about an hour with ELBA acting crazy I finally got it to send me to someone above them. It was now around 9 EST 8 CST where I live. I was getting no where with this person and asked if they had a family to get home to and showed empathy saying I would call back the next day. I was however promised that Tom or Danyial would call me back the next day.

When I got off the phone I immediately looked up ELBA AI and it showed that it used to fight bots but was now a learning model. It said AT&T didnt use it but other companies that worked with AT&T did. I have been told repeatedly that it is a real person that was screaming at me but have my doubts. I believe there may be a story in this.

I have names and ids for employees that have listened to the call with ELBA and I. I told them I want the person not to be able to talk to anyone in a customer service position again and I wanted compensation for the 70 some hours Ive been on the phone because of their lack of communication at all levels. Ive talked to a lawyer who does corporate law and he did not see a reason to do it because it would be hard to get money. I wasnt asking for that much from AT&T but the main thing is if it is ELBA AI it was out of control and there were some key things that make me believe it was AI.

Please let me know if you think there is a story here. I am self employed and take care of my elderly mother so 75 some hours now is a lot of time that I should be working and that does include the three visits to the retail store near me. The way I was treated would have scared some people crazy and I have to admit it was extremely dystopian. I do want them to pay me for my time when there was absolutely no reason and a mistake on their part.

But also no one should ever have to go through what I did.

I am moving over to Spectrum because Ill save about $150 a month and Ive had enough of AT&T and their treatment of a long time customer but I still have the one number with them so I can continue to fight this. Please let me know either way, thank you.

Loss:
$7

Preferred solution: Find out if this is worth doing a story on and possibly some leverage so they pay me for my list time because of their blunder.

View full review
1 comment
Guest

You sound insane.

wendy s Mke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Clean

down down, thank you... get well, it hot man, you man, oh thank you, than ***'s house, cheaper dry thing, stuff, food, fast food, love, cooks.

Loss:
$900000
Pros:
  • Pro
Cons:
  • Pro

Preferred solution: Deliver product or service ordered

View full review
Rue Rzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mccormick, South Carolina

We need to win stop the corruption

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AI Highlights
  • - Wants candidate on TV to gain an edge over the opponent.
  • - Says the candidate is smart and talented.
  • - Accuses the opponent of felonies and corruption.

I watch guys all the time and I and cared about things well you need to get *** on TV and give her advantage over *** she's very smart talented and is the most stupid Senator there is other than that ***'s woman off of that to take his own stop it we need to get *** in why are you guys do what you're supposed to do and ask bigger question *** felons his rape his corruption let's just get on those things let's quit dancing around thank you very much for your time sorry I'm a little angry but I just can't see my democracy going to *** in a stupid nazi like *** *** and ***

View full review
Admiral Gxx
map-marker Dallas, Texas

Democrat dropping out Maine Senator race

AI Highlights
  • - Party pressured a candidate to drop out over an accusation.
  • - The reviewer says the opposition backs a rapist and a felon and remains loyal.

DisgustednwithnDemocrat party, pressuring Graham Platnernto drop out over a accusation ofna woman,. DEMOCRATS DID SAMENTHINGNWITH ALFranklen, republicans got a {{Redacted}} an convicted felon an they stick by him, Democrats want a weak saint like Joe Biden , i will never donate to Deomocrat party again,been a Democrat all my life an im 74, but they arentoo weak an stupid to lead anymore, so let the republicans do as they please. Cause Democrats let weak women an im suprised even Bernie Sanders is a {{Redacted}}

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Jim M Nha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Watertown, South Dakota

Want to know what MS Now is ? It's more than six minutes of commercials out of every ten minutes!! Still want to pay for a subscription? I didn't think so!

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See all of the above. It's more than twice the amount of commercials than news.

More 'symbols' required! How bad do you want me to tell you it is?

Pros:
  • Oh for christ sake how repetitive do you need me to be
Cons:
  • See previous ten q and answer s

Preferred solution: Apparently nothing your able to supply !

User's recommendation: Forget it- check my commercial minutes to news ratio in the comments.six minutes of commercials and a little more than three minutes of news !

View full review
Frann R
map-marker New Orleans, Louisiana

Disappointed to see how you at MS keep promoting Eddie Glaude. He is a fake and do concerned about the constitution. He wasn’t concerned when he did not have the ability to see and have his son cpme

Disappointed that Lawrence had him on his show. Please stop.

He got Nicole and has just been trudging along. Drop Ms.

Pros:
  • Eddie glaude faking his voncern
Cons:
  • Bad making people believe he is sincere

User's recommendation: Please STOP promoting Eddie Glaude and his fake crying about the country and what people fought for with Blacks.

View full review
Porscha Orm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

*** was not balanced last night. Have a platform to the socialist but not the moderate the night before the election.

For the first time, I think *** was not fair in his programming by having the mayor promote his candidates and not giving equal time to the other candidates the night before the election.

Pros:
  • Usually fair and balanced
View full review

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